How to write e-mails

Содержание

1. How to write e-mails
2. Emails are lettersUsually shorter and less formal
3. Write an effective subject lineTo catch reader‘s attentionBrief and specificAvoid UPPERCASE
4. Begin with a greetingDepending on the formality
5. Thank the recipientReplying to client‘s inquiry Thank
6. State your purposeIf you are initiating the
7. Keep it short and to the pointEliminate
8. End with a closingThank againRefer to future
9. Automatic signatureSteve Edwards, Marketing ManagerABCD Inc. Tel. +555-7654321 Fax +555-7654378 steve.edwards@abcd.com www.abcd.com
10. Example of a formal emailHello, I read
11. Example of an informal emailHi Tom, Listen,
12. Use the power of the internetUse live
13. Thank you and good luck!
14. Скачать презентанцию

Emails are lettersUsually shorter and less formal than letters, abbreviated forms In business world, you should try to appear more formal, not too casual

Слайды и текст этой презентации

Слайд 1
How to Write Emails in English

Слайд 2Emails are letters
Usually shorter and less formal than letters, abbreviated

forms
In business world, you should try to appear more

formal, not too casual

Emails are lettersUsually shorter and less formal than letters, abbreviated forms In business world, you should try

Слайд 3Write an effective subject line
To catch reader‘s attention
Brief and specific
Avoid

UPPERCASE

Слайд 4Begin with a greeting
Depending on the formality of the relationship
Dear

Mr. Fox, Hello Monica
To Whom It May Concern

Begin with a greetingDepending on the formality of the relationshipDear Mr. Fox, Hello MonicaTo Whom It May

Слайд 5Thank the recipient
Replying to client‘s inquiry
Thank you for contacting

ABC company
Find anything to thank for
Thank you for your

prompt reply

Thank the recipientReplying to client‘s inquiry Thank you for contacting ABC companyFind anything to thank for Thank

Слайд 6State your purpose
If you are initiating the communication
Make it clear

early in the email
Keep sentences short and clear
I‘m

writing to enquire about…

State your purposeIf you are initiating the communicationMake it clear early in the emailKeep sentences short and

Слайд 7Keep it short and to the point
Eliminate all the information

that is not necessary
State the most relevant and interesting information

first – people are busy
Short paragraphs (3-5 sentences)

Keep it short and to the pointEliminate all the information that is not necessaryState the most relevant

Слайд 8End with a closing
Thank again
Refer to future contact
Closing line: Best

regards, Sincerely
Add your contact details
Proofread for typos and mistakes

End with a closingThank againRefer to future contactClosing line: Best regards, SincerelyAdd your contact detailsProofread for typos

Слайд 9Automatic signature

Steve Edwards, Marketing Manager

ABCD Inc. Tel. +555-7654321 Fax +555-7654378 steve.edwards@abcd.com www.abcd.com

Слайд 10Example of a formal email
Hello,
I read on your web

site that you offer Music CD copying for large quantities

of CDs. I'd like to inquire about the procedures involved in these services. Are the files transferred online, or are the titles sent by CD to you by standard mail? How long does it usually take to produce approximately 500 copies? Are there any discounts on such a large quantity?
Thank you for taking the time to answer my questions. I look forward to your response.

Jack Finley Sales Manager, Young Talent Inc. (709) 567 - 3498

Example of a formal emailHello, I read on your web site that you offer Music CD copying

Слайд 11Example of an informal email
Hi Tom,
Listen, we've been working

on the Smith account and I was wondering if you

could give me a hand? I need some inside information on recent developments over there. Do you think you could pass on any information you might have?
Thanks
Peter
Peter Thompsen Account Manager, Tri-State Accounting (698) 345 - 7843