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Complaint and apologising

Listen and answer the questionsHow are John and Phil related?What is John’s problem?What does Phil promise?Who is having a party on Saturday?

Слайды и текст этой презентации

Слайд 1The 15th of September

The 15th of September

Слайд 2Listen and answer the questions
How are John and Phil related?
What

is John’s problem?
What does Phil promise?
Who is having a party

on Saturday?
Listen and answer the questionsHow are John and Phil related?What is John’s problem?What does Phil promise?Who is

Слайд 3How to solve the problem. Ways of effective dialogue

How to solve the problem.  Ways of effective dialogue

Слайд 4Problems with neighbours

Problems with neighbours

Слайд 5What should we do to make
the dialogue effective?
the

rules of effective dialogue
be …
don’t …






What should we do to make the dialogue effective? the rules of effective dialogue be …don’t …………………

Слайд 6I’m afraid I have a complaint about your barking dog.


I’m really upset about the litter you keep dropping in

my garden.
Do you think you could do something about loud music?

A. I’m so sorry. I’ll try to do something about that.
B. Oh, l appreciate that.
2. A. I’m extremely sorry.
B. Oh, I do apologise. It
won’t happen again
3. A. Oh, sorry! I had no
idea!
B. Oh, unfortunately, I can’t.

I’m afraid I have a complaint about your barking dog. I’m really upset about the litter you

Слайд 7Self-preparation task

Learn the phrases by heart (Ex 5 p 13)
Make

up your own dialogue and learn it by heart. Mind

the rules of effective dialogue.
Self-preparation taskLearn the phrases by heart (Ex 5 p 13)Make up your own dialogue and learn it

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