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Complaint and apologising
Содержание
- 1. Complaint and apologising
- 2. Listen and answer the questionsHow are John
- 3. How to solve the problem. Ways of effective dialogue
- 4. Problems with neighbours
- 5. What should we do to make the
- 6. I’m afraid I have a complaint about
- 7. Self-preparation taskLearn the phrases by heart (Ex
- 8. Скачать презентанцию
Listen and answer the questionsHow are John and Phil related?What is John’s problem?What does Phil promise?Who is having a party on Saturday?
Слайды и текст этой презентации
Слайд 2Listen and answer the questions
How are John and Phil related?
What
is John’s problem?
on Saturday?
Слайд 5What should we do to make
the dialogue effective?
the
rules of effective dialogue
be …
don’t …
…
…
…
…
…
…
Слайд 6I’m afraid I have a complaint about your barking dog.
I’m really upset about the litter you keep dropping in
my garden.Do you think you could do something about loud music?
A. I’m so sorry. I’ll try to do something about that.
B. Oh, l appreciate that.
2. A. I’m extremely sorry.
B. Oh, I do apologise. It
won’t happen again
3. A. Oh, sorry! I had no
idea!
B. Oh, unfortunately, I can’t.
Слайд 7Self-preparation task
Learn the phrases by heart (Ex 5 p 13)
Make
up your own dialogue and learn it by heart. Mind
the rules of effective dialogue.
