Indian Business Ethics and Culture

most diverse countries in the world and therefore all generalisations

about Indian culture should be treated with caution. Try to research each client thoroughly before entering into any negotiations. Is it a traditional, family-run business or a more modern hi-tech operation working with western business methodology

'namaste' (na-mas-TAY) (placing both hands together with a slight bow)

is appreciated and shows respect for Indian customs.

discussions immediately. Ask about your counterpart’s family, interests, hobbies, etc.

before beginning business discussions.
You may be offered a sugary, milky tea, coffee or a soft drink. Don’t refuse. Note that your glass or cup may be refilled as soon as it is emptied.
Indian counterparts may not show up for scheduled meetings. Be prepared to reschedule.

in prestigious hotels. Business can be discussed during meals. Allow

your host to initiate business conversation.
Never flatly refuse an invitation to a home or dinner of a business counterpart; if you can’t make it, offer a plausible excuse.
Allow hosts to serve you. Never refuse food, but don’t feel obligated to empty your plate. Hindu hosts are never supposed to let their guests’ plates be empty.
Take food from communal dish with a spoon; never your fingers. Use chappati or poori (bread) torn into small chunks to scoop up food.

summer months, you may omit the jacket.
Women should wear conservative

pantsuits or dresses

in the presence of the giver.
Gifts from your country are

appreciated (perfume, chocolates, small china or crystal objects).
Gifts are not normally expected at the first meeting. Gifts may be given once a relationship develops.

but particularly tough for women. India is a male-dominated society.

Western women may be accepted, but must establish their position and title immediately to warrant acceptance.
Women might not be included in social events or conversation.
Western women may invite an Indian man to a business lunch and pay the tab without embarrassment.