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A letter of complaint (Учимся писать письмо - жалобу) 9 класс

Содержание

[h] - horrible, inhuman, however, [t] - entitled, protection, important, [r] - rude, guaranteed, request. [1] - declaration, tolerant, delicious, [d] - different,

Слайды и текст этой презентации

Слайд 1Учимся писать письмо – жалобу урок английского языка, 9 класс, УMK

Биболетовой М. З.
Автор: Жаглина Татьяна Владимировна, учитель английского языка МБОУ

гимназии №19 имени Н.З.Поповичевой г. Липецка

Учимся писать письмо – жалобу  урок английского языка, 9 класс,  УMK Биболетовой М. З.Автор: Жаглина

Слайд 2 [h] - horrible, inhuman, however, [t] - entitled,

protection, important, [r] - rude, guaranteed, request. [1] -

declaration, tolerant, delicious, [d] - different, food, disgusted. [n] - complain, disappointed, attention. [s] - absolutely, dissatisfied, respect.
[h] - horrible, inhuman, however,   [t] - entitled, protection, important,  [r] - rude,

Слайд 3 Fly with TMN excellent service and you are

helpful and friendly flight attendants guaranteed …

delicious in-flight meals

service - stow and careless
flight attendants - rude
in - flight meal – cold, tasted horrible

Read the advertisement and the notes:

Fly with TMN  excellent service  and you are    helpful and friendly

Слайд 41. Who is going to read the letter? A

an employee/manager of TMN Airlines В an airport official 2.

Do you know his/her name? 3. How would you begin and end the letter? A Dear Manager → Yours sincerely +your full name В Dear Sir/Madam → Yours faithfully +your full name 4. What style will you use? A polite, formal В aggressive, semi-formal 5. What points will you include in your letter? … flight number & date of flight … thanks for the services … your complaints & example … personal details about yourself … request for a refund

Answer the questions:

*

*

*

*

*

*

1. Who is going to read the letter?   A an employee/manager of TMN Airlines

Слайд 5 Reason for writing:
Action to

be taken
Complaints and examples
Paragraph 1
Paragraph 2 - 4
Paragraph 5

Reason for writing: Action to be takenComplaints and examplesParagraph 1Paragraph 2 -

Слайд 6 A LETTER OF COMPLAINT

A LETTER OF COMPLAINT

Слайд 7Make notes under the headings below:

flight attendants rude
one spilt drink

on him, didn't apologize or help to clean it up
awful

food

it was cold and
tasted horrible

Make notes under the headings below:flight attendants rudeone spilt drink on him, didn't apologize or help to

Слайд 8shocked
dissatisfied
disgusted
appalled
upset

shockeddissatisfied disgustedappalled upset

Слайд 9•I am entitled to • receive your immediate attention •

Yours faithfully • complain about • Sir/Madam • correct equipment Dear

1) Frank, I am writing to 2) tell you I'm not pleased with the vacuum cleaner (Model #SE375) I ordered from your store two weeks ago. To begin with, the order was incomplete. Many of the special parts that come with the vacuum cleaner were missing. As a result, I was unable to clean the curtains and furniture as I did not have the 3) right things. To make matters worse, the vacuum cleaner is faulty. It does not pick up dust very well. In fact, the carpets still looked dirty after I had vacuumed them. I feel 4) you should give me a full refund. I hope this matter will 5) be sorted out now. 6) Best wishes, Alice Petersen Alice Petersen
•I am entitled to • receive your immediate attention • Yours faithfully • complain about • Sir/Madam

Слайд 10 Dear Sir/Madam, I am

writing to complain about the vacuum cleaner (Model #SE375) I ordered

from your store two weeks ago. To begin with, the order was incomplete. Many of the special parts that come with the vacuum cleaner were missing. As a result, I was unable to clean the curtains and furniture as I did not have the correct equipment. To make matters worse, the vacuum cleaner is faulty. It does not pick up dust very well. In fact, the carpets still looked dirty after I had vacuumed them. I feel I am entitled to a full refund. I hope this matter will receive your immediate attention. Yours faithfully, Alice Petersen Alice Petersen

Check your answers:

Dear Sir/Madam,       I am writing to complain about the

Слайд 11When we write a formal letter of complaint about a

problem (e.g. something we have bought, the services in a

restaurant or hotel, etc), we divide it into three parts: • in the introduction, we state the reason for writing, (i.e. say what I who we are complaining about and why). • in the main body,* we state our complaints and give examples and/or reasons to support them. We use a separate paragraph for each topic. • in the conclusion, we state what action we expect to be taken. *The main body can consist of one or more paragraphs, depending on the number of specific complaints we have. The tone of our letter must be polite and we should never be rude.

Writing Tip

When we write a formal letter of complaint about a problem (e.g. something we have bought, the

Слайд 12Dear Sir/Madam, Introduction Paragraph 1 reason for writing

Main Body Paragraphs 2 - 4 complaints (with examples

and/or reasons) Conclusion Paragraph 5 action to be taken Yours faithfully (your full name)

Plan

Dear Sir/Madam, Introduction Paragraph 1     reason for writing  Main Body Paragraphs 2

Слайд 13

PRINCESS LINES • a large deluxe cabins • private bathrooms • 5 star restaurant with gourmet food

• small cabins, dirty
• had to share a bathroom
• poor quality food


Слайд 14Write a letter to the company, complaining about the holiday

and asking for a refund. Use the writing tips and

the plan to write the letter. (100-120 words)

Homework:

Write a letter to the company, complaining about the holiday and asking for a refund. Use the

Слайд 15Continue the sentences:
1.На уроке я работал… 2.Своей работой на уроке я… 3.Урок

для меня показался… 4.За урок я… 5.Мое настроение… 6.Материал урока мне был… 7.Домашнее задание

мне кажется…
Continue the sentences:  1.На уроке я работал… 2.Своей работой на уроке я… 3.Урок для меня показался…

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Интернет ресурсы:   1. http://avivas.ru/img/news/201111/110476881.jpg 2.httphttp://http://parusahttp://parusa74.http://parusa74.ruhttp://parusa74.ru/http://parusa74.ru/imageshttp://parusa74.ru/images/http://parusa74.ru/images/rechniyehttp://parusa74.ru/images/rechniye_http://parusa74.ru/images/rechniye_kruizihttp://parusa74.ru/images/rechniye_kruizi/http://parusa74.ru/images/rechniye_kruizi/teplohodihttp://parusa74.ru/images/rechniye_kruizi/teplohodi/http://parusa74.ru/images/rechniye_kruizi/teplohodi/Mihailhttp://parusa74.ru/images/rechniye_kruizi/teplohodi/Mihail_http://parusa74.ru/images/rechniye_kruizi/teplohodi/Mihail_Kutuzovhttp://parusa74.ru/images/rechniye_kruizi/teplohodi/Mihail_Kutuzov/13http://parusa74.ru/images/rechniye_kruizi/teplohodi/Mihail_Kutuzov/13glavnayahttp://parusa74.ru/images/rechniye_kruizi/teplohodi/Mihail_Kutuzov/13glavnaya_http://parusa74.ru/images/rechniye_kruizi/teplohodi/Mihail_Kutuzov/13glavnaya_palubahttp://parusa74.ru/images/rechniye_kruizi/teplohodi/Mihail_Kutuzov/13glavnaya_paluba.http://parusa74.ru/images/rechniye_kruizi/teplohodi/Mihail_Kutuzov/13glavnaya_paluba.jpg

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