E-mail messages

letters.
It is common to start an e-mail with the

name of the person you are writing to, without starting with the word "Dear".

E-mail messages

friend (informal style)
Start:
Use the person's first name or nickname
Ending:

"Take care", "Love", “Cheers", “See you (then)”, “Speak soon” or "Thinking of you“, + Your first name, or nickname

name
Ending:
"Best wishes", "Take care", “Stay in touch” or "Yours",

+ Your first name

the person's first name
Ending:
"Best wishes", or “Regards", + Your

first name and last name and below this write your job title and department, and phone number (or extension)

formal position of responsibility (formal style)
Start:
Use the person's title

(eg: Mr, Mrs, Ms, Dr) and surname (eg: Smith), or just "Sir/Madam" if you don't know the name
Ending:
“Regards", + Your first name and last name (you might add your title after this in brackets if you want to make it clear if you are a man or woman) and below this write your job title (if appropriate) and contact details (you may want to include your telephone number or address)

says what the email is about.
Write the most important information

first.
Use numbers and bullet points to make the message clearer.
Use simple grammar. Avoid the passive voice.
Write short sentences.
Use paragraphs to keep the email clear and easy to understand

line.
Give personal information that you don’t want anyone else to

know. (The email could end up in the wrong hands)
Use capital letters to write whole words as in emails, this is considered shouting.
Use different fonts in the email (the recipient’s computer may not be compatible)
Use talics (the reason may be misunderstood, due to cultural differences).
Use exclamation marks.
Use abbreviations like coz and uni, as the recipient may not understand them. Use acronyms like BTW for the same reason.
Use smileys. They may be misunderstood and come across as unprofessional.

Matt Greenfield
Sent: 22 January 2014 14:09
To: John Stewart
Subject: Holidays and

stuff

Hi John ‘n’ Pat
Had a great time in Turkey – nice people, nice hotel, good food, perfect weather, interesting trips. Only real prob was flights – both delayed more than 2 hours. Got home last night at 1 a.m. Glad you had a good time with Pete, Chris and others. Getting together – great idea but Tuesdays aren’t good for us – how about Wednesday 29th?
See you soon
Cheers
Matt and Tina
BTW Hope you enjoy Egypt.

a set of initials which people use to save time.
AFK

- Away from keyboard
BBL - Be back later
BTW - By the way
BRB - Be right back
FYI - For your information
IMO - In my opinion
LOL - Laughing out loud
TU - Thank you
TTFN - Ta Ta for now (Goodbye)
WB - Welcome back
OMG – Oh my God

Matthew
I am writing to thank you for attending our meeting

yesterday. In my opinion, it was very useful. We are sure you will enjoy working with Debbie and John.
I will be in touch again soon.
With best wishes,
Jenny

a formal position of responsibility (formal style)
To: jjones@jonesofficesolutions.com
Sent: 22 January 2014

14:09
From: tmcaden@jonesofficesolutions.com
Subject: Meeting About New Internet Service Provider
Mr. Jones,
I have been researching our choices for internet providers over the past week, and I wanted to update you on my progress. We have two options: H.C. Cable and Toll South. Both offer business plans, and I will go over the pricing of each plan at the meeting on Tuesday. Both of the options I listed have comparable speed and data usage offerings as well. I called your personal provider, GoGo Satellite, but they did not have any business offerings. They primarily do residential internet service.
I will talk with Joe and Susan in IT about these options and get their suggestions. I will also send out meeting requests to everyone, including Mr. Morris in operations. If you have any questions prior to the meeting, please let me know.
Respectfully,
Tina McAden
Administrative Assistant
Jones Office Solutions
http://www.jonesofficesolutions.com
(555) 124-5678

style)
Replying to a previous email:
Thanks for the information.
Thanks for your

phone call.
Thanks for getting me the figures.

Giving brief updates:
Just a quick note to tell you…
Just a quick note to let you know…
Just to update you on…

an attachment:
Take a look at the attached file.
Have a quick

look at the file I've attached about…
Thought you might find the attached interesting.
Changing plans:
Sorry, but I can't make the meeting tomorrow.
Sorry, but I won't be able to meet you next week.
Sorry, but something has come up and I can't meet you for lunch.