О природе конфликта

both to people and social organisms: it arises inside groups

or between groups, communities and so on. In the illness already there is the information necessary for recovery, the force to overcome the illness. Thus, the beginning of treatment, will be the diagnosis. But it is very important, that the diagnosis was put together with those, that were mentioned with the conflict. It is the first step on the way of the resolution of the conflict.

experiences of the sides, ways of «struggle».
The biography of the

conflict, its history and a background on which it progressed.
The sides of the conflict, whether it is a person, a group or a community.
A position and attitudes of the sides formal and informal , their roles, personal attitudes, etc.
The initial attitude to the conflict - what their hopes, expectations are.

are: fighting, arguing, hassling, demanding, blaming, analyzing, complaining, nagging, denying,

catastrophing and etc.
Initiate mediation, begin problem – solving
Gathering data: get information
Define the problem
Brainstorm ideas
Follow through

pale!
Liz: Oh, there is a new handsome boy at our

school in the 10th Form «В». He is so attractive, tall, slim, his eyes are blue, he can dance very well, he is the best pupil, I have ever met.
Pat: Do I know him? Do you say the 10th Grade «В»? May be this one?
Liz: Yes, really. This is Timothy.

girlfriend, because I’m the best, the nicest, the cleverest girl

at school! He will be mine.
Liz: But I’m the best pupil! I’m at the top in Math! He will be mine.
Timothy: You know, dear girls. I am not a cake. You can’t divide me in two parts. I’m the only person who makes a decision.
Pat and Liz (together): But how can we solve this problem? Help us to find the way out!
Timothy: I’ll try.

behavior;
Neutralize object of the conflict
(to calm each other:
Don’t be angry!
Timothy,

go home. We’ll try to speak positively.);

I like him and want to be his girlfriend.
I’d like

to become his girlfriend too.)

and we love one boy.)

think you are better than me?
- We are both cool,

but I study well.)

out how it will be carried out.
Who will do what?
When

will they do it?
How will they do it?
(- Let’s ask Timothy what he prefers: beauty or intelligence.
Some boys choose nice but silly girls, some pay attention to clever but not smart girls.
- Timothy, come here!)

friends and then I’ll decide.
- Let it be so.)

decision of the conflict.( a role of the judge)

task for all teams. Solve this problem from your point

of view.
Express your opinions in one sentence.
You have only two minutes.

objective
To be neutral and not to read notations
To help the

sides to find distance
To be accepted by both parties (sides)
To enjoy confidence.

angry words,
Without catastrophing
And be like friendly

birds.