Business correspondence

Soundsonic Ltd./ London/ Warwick street/ SE231JF
2. Piazza Leonardo da Vinci

254/ The Chief Accountant/ I-201133/ D. Ferroni/ Milano/ Fregoni and Co
3. Bente Spedition GmdH/ Mr Heinz Bente/ D-600 Frankfurt 1/ Feldbergstr.30/The Chairman
4. Intercom/ E-41006 Sevilla/ 351 Avda. Luis de Morales/ the Accountant/ Mrs S. Moreno

Heinz 501/ Edowaga-ku 139/ Japan/ Tokyo/Mrs Junko Shiratori
7. 301 Leighton

Road/ VHF Vehicles Ltd./ London NW5 2QE/ The Transport Director/ Kentish Town
8. AgroTour/ the Managing Director/ Pushkin av. 28/ Mr Sokolov/ Minsk 220135/ Belarus

business letter or formal email?
- to make reference to

previous correspondence
- to say how you found the recipient's name/address
- to say why you are writing to the recipient.

June, I …

I am writing to enquire about ...

After

having seen your advertisement in ... , I would like ...

After having received your address from ... , I ...

I received your address from ... and would like ...

your letter regarding ...

Thank you for your letter/e-mail about

…

Thank you for your letter of 8 May.

In reply to your letter of 8 May, ...

business letter or email?

- to make a reference

to a future event
- to repeat an apology
- to offer help

free to contact me.
I look forward to your reply.
I

look forward to hearing from you.
I look forward to seeing you.
Please advise as necessary.
We look forward to a successful working relationship in the future.

to contact me.

Once again, I apologize for any inconvenience.

We hope that we may continue to rely on your valued custom.

I would appreciate your immediate attention to this matter

your name should appear
A. at the top, on the right
B.

at the bottom
C. at the top and at the bottom
2. If you start your letter with Dear Sirs, you end it with
A. Yours sincerely
B. Best wishes
C. Yours faithfully
3. The abbreviation Enc. should appear:
A. at the bottom, on the left
B. at the bottom, on the right
C. below senders address
4. Senders address should appear
A. at the top, on the right
B. at the top, on the left
C. at the bottom, on the left

8A
5. The complimentary close of an official letter reads:
A. I/We

look forward about hearing from you
B. I/We look forward to hear from you
C. I/We look forward to hearing from you
6. Tick the incorrect opening salutation
A. Dear Madam
B. Dear Anne Morrison
C. Dear Anne
7. Tick the incorrect date
A. 12 January 2001
B. January 12, 2001
C. 12 .01.2001
8. The abbreviation for Missis is
A. Mrs
B. Ms
C. Mss

Poplar Street Trencín, 4 February 2001
LONDON SW8 7AC
 
Dear Misters
I should

be grateful if you could send me your information brochure about courses offered by your school in 2001.
My brother and I are university students and are interested in summer courses in July or August.
Thank you.
Yours sincerely
Milan Juran

Zelená 25
911 01 Trencín
Slovakia
 
English Language School
55 Poplar Street 4 February 2001
LONDON SW8 7AC

Dear Sirs
I received your address from Prof. Ball, our lecturer, and I’m very much interested in intensive courses of English in London.
I should be grateful if you could send me your information brochure about courses offered by your school in 2001.
My brother and I are university students and are interested in summer courses in July or August.
I look forward to hearing from you.
 
Yours faithfully
Milan Juran
Milan Juran