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Doing business in Europe

IntroductionNobody actually wants to cause offence but, as business becomes ever more international, it is increasingly easy to get it wrong.

Слайды и текст этой презентации

Слайд 1Doing business in Europe

Doing business in Europe

Слайд 2Introduction


Nobody actually wants to cause offence but, as business becomes

ever more international, it is increasingly easy to get it

wrong.
IntroductionNobody actually wants to cause offence but, as business becomes ever more international, it is increasingly easy

Слайд 3FEW UNIVERSAL RULES

Respect your opponents
Be a good listener


Never reveal essential
Information in the first meeting
Be humble

but assertive
Foundation for all relationships is trust
Negotiators must avoid confrontations
Good timing is the key


FEW UNIVERSAL RULES Respect your opponents Be a good listener Never reveal essential Information in the first

Слайд 4BUSINESS ETIQUETTE AND CULTURE IN EUROPE

Communication
Giving gifts and complements
Meaning of

time
Handshaking
Dining
Formality

BUSINESS ETIQUETTE AND CULTURE IN EUROPECommunicationGiving gifts and complementsMeaning of timeHandshakingDiningFormality

Слайд 5COMMUNICATION
In France and Germany, written communication is desired. French lay

great emphasis on grammatically correct communication;

Germans expect the business communication

to be precise.

Typical business interactions are more effective if you consider some cultural differences such as titles and introductions, language differences, differences in organizational structure and philosophy.

COMMUNICATION In France and Germany, written communication is desired. French lay great emphasis on grammatically correct communication;Germans

Слайд 6GIVING GIFTS AND COMPLIMENTS

Across Europe, business gifts
should not be

too personal and
should be wrapped professionally.

In Europe particularly, giving compliments

is a perfectly acceptable.
- Compliments can be very simple-admiring someone’s taste in office furnishings or complimenting someone on their proficiencywith the computer or complimenting their analysis of a situation.

GIVING GIFTS AND COMPLIMENTSAcross Europe, business gifts should not be too personal andshould be wrapped professionally.In Europe

Слайд 7Meaning of time

Be Punctual and Use Your Time Wisely
Be on

schedule in Scandinavia, Germany and Austria
In the UK, be early
Italians

or Spanish are generally more relaxed

Meaning of timeBe Punctual and Use Your Time WiselyBe on schedule in Scandinavia, Germany and AustriaIn the

Слайд 8Handshaking
Handshaking is almost as popular in other countries – including

Germany, Belgium and Italy. But Northern Europeans, such as the

British and Scandinavians, are not quite fond of physical demonstrations of friendliness.

HandshakingHandshaking is almost as popular in other countries – including Germany, Belgium and Italy. But Northern Europeans,

Слайд 9Dinning
In France it is not good manners to rise

a tricky questions of business over the main course. Business

has its place: after the cheese course.
In Italy you can offer to pay, but next polite thing to do – let your host pick up the bill.
Dinning In France it is not good manners to rise a tricky questions of business over the

Слайд 10Formality
To the Germans, titles are important. Forgetting that someone should

be called Herr Doktor or Frau Direktorin might cause serious

offence.
In Italy the question of the title is further confused by the fact that everyone with a university degree can be called Dottore - and engineers, lawyers and architects may also expect to be called by their professional titles.
FormalityTo the Germans, titles are important. Forgetting that someone should be called Herr Doktor or Frau Direktorin

Слайд 11With a little bit of advance preparation, openness to new

experiences and a willingness to behave with the utmost in

formality, respect and professional decorum, you will definitely increase your chances of success in your business relationships in Europe

Good manners are admired : they can also make or break the deal.

Conclusion

With a little bit of advance preparation, openness to new experiences and a willingness to behave with

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