Managers As Leaders

As Leaders
Chapter 16
Management


Stephen P. Robbins Mary Coulter


tenth edition

Outcomes Follow this Learning Outline as you read and study this

chapter.

16.1 Who Are Leaders and What Is Leadership
Define leaders and leadership.
Explain why managers should be leaders.
16.2 Early Leadership Theories
Discuss what research has shown about leadership traits.
Contrast the findings of the four behavioral leadership theories.
Explain the dual nature of a leader’s behavior.

Outcomes
16.3 Contingency Theories of Leadership
Explain Fiedler’s contingency model of leadership.
Describe

situational leadership theory.
Discuss how path-goal theory explains leadership.
16.4 Contemporary Views of Leadership
Differentiate between transactional and transformational leaders.
Describe charismatic and visionary leadership.
Discuss what team leadership involves.

Outcomes
16.5 Leadership Issues in the Twenty-First

Century
Describe the five sources of a leader’s power.
Discuss the issues today’s leaders face.

Are Leaders and What Is Leadership
Leader – Someone who can

influence others and who has managerial authority
Leadership – What leaders do; the process of influencing a group to achieve goals
Ideally, all managers should be leaders
Although groups may have informal leaders who emerge, those are not the leaders we’re studying

Leadership research has tried to answer: What is an effective leader?

Leadership Theories
Trait Theories (1920s -1930s)
Research focused on identifying personal characteristics

that differentiated leaders from non-leaders was unsuccessful.
Later research on the leadership process identified seven traits associated with successful leadership:
Drive, the desire to lead, honesty and integrity, self-confidence, intelligence, job-relevant knowledge, and extraversion.

16–1 Seven Traits Associated with Leadership
Source: S. A. Kirkpatrick and E.

A. Locke, “Leadership: Do Traits Really Matter?” Academy of Management Executive, May 1991, pp. 48–60; T. A. Judge, J. E. Bono, R. llies, and M. W. Gerhardt, “Personality and Leadership: A Qualitative and Quantitative Review,” Journal of Applied Psychology, August 2002, pp. 765–780.

Leadership Theories (cont’d)
Behavioral Theories
University of Iowa Studies (Kurt Lewin)
Identified three

leadership styles:
Autocratic style: centralized authority, low participation
Democratic style: involvement, high participation, feedback
Laissez faire style: hands-off management
Research findings: mixed results
No specific style was consistently better for producing better performance.
Employees were more satisfied under a democratic leader than an autocratic leader.

Leadership Theories
Behavioral Theories (cont’d)
Ohio State Studies
Identified two dimensions of

leader behavior:
Initiating structure: the role of the leader in defining his or her role and the roles of group members.
Consideration: the leader’s mutual trust and respect for group members’ ideas and feelings.
Research findings: mixed results
High-high leaders generally, but not always, achieved high group task performance and satisfaction.
Evidence indicated that situational factors appeared to strongly influence leadership effectiveness.

Leadership Theories
Behavioral Theories (cont’d)
University of Michigan Studies
Identified two dimensions of

leader behavior:
Employee oriented: emphasizing personal relationships
Production oriented: emphasizing task accomplishment
Research findings:
Leaders who are employee oriented are strongly associated with high group productivity and high job satisfaction.

Managerial Grid
Managerial Grid
Appraises leadership styles using two dimensions:
Concern for people
Concern

for production
Places managerial styles in five categories:
Impoverished management
Task management
Middle-of-the-road management
Country club management
Team management

16–3 The Managerial Grid
Source: Reprinted by permission of Harvard Business Review. An exhibit

from “Breakthrough in Organization Development” by Robert R. Blake, Jane S. Mouton, Louis B. Barnes, and Larry E. Greiner, November–December 1964, p. 136. Copyright © 1964 by the President and Fellows of Harvard College. All rights reserved.

16–2 Behavioral Theories of Leadership

16–2 (cont’d) Behavioral Theories of

Leadership

Theories of Leadership
The Fiedler Model
Proposes that effective group performance depends

upon the proper match between the leader’s style of interacting with followers and the degree to which the situation allows the leader to control and influence.
Assumptions:
A certain leadership style should be most effective in different types of situations.
Leaders do not readily change leadership styles.
Matching the leader to the situation or changing the situation to make it favorable to the leader is required.

Theories of Leadership
The Fiedler Model (cont’d)
Least-preferred co-worker (LPC) questionnaire
Determines

leadership style by measuring responses to 18 pairs of contrasting adjectives.
High score: a relationship-oriented leadership style
Low score: a task-oriented leadership style
Situational factors in matching leader to the situation:
Leader-member relations
Task structure
Position power

16–4 Findings of the Fiedler Model

Theories of Leadership
Hersey and Blanchard’s Situational Leadership Theory (SLT)
Argues that

successful leadership is achieved by selecting the right leadership style which is contingent on the level of the followers’ readiness.
Acceptance: leadership effectiveness depends on whether followers accept or reject a leader.
Readiness: the extent to which followers have the ability and willingness to accomplish a specific task.
Leaders must relinquish control over and contact with followers as they become more competent.

Theories of Leadership
Hersey and Blanchard’s Situational Leadership Theory (SLT) (cont’d.)
Creates

four specific leadership styles incorporating Fiedler’s two leadership dimensions:
Telling: high task-low relationship leadership
Selling: high task-high relationship leadership
Participating: low task-high relationship leadership
Delegating: low task-low relationship leadership

Theories of Leadership
Hersey and Blanchard’s Situational Leadership Theory (SLT) (cont’d)
Posits

four stages follower readiness:
R1: followers are unable and unwilling
R2: followers are unable but willing
R3: followers are able but unwilling
R4: followers are able and willing

Theories of Leadership
Path-Goal Model
States that the leader’s job is to

assist his or her followers in attaining their goals and to provide direction or support to ensure their goals are compatible with organizational goals.
Leaders assume different leadership styles at different times depending on the situation:
Directive leader
Supportive leader
Participative leader
Achievement oriented leader

16–5 Path-Goal Theory

Views of Leadership
Transactional Leadership
Leaders who guide or motivate their followers

in the direction of established goals by clarifying role and task requirements.
Transformational Leadership
Leaders who inspire followers to transcend their own self-interests for the good of the organization by clarifying role and task requirements.

Views of Leadership
Charismatic Leadership
An enthusiastic, self-confident leader whose personality and

actions influence people to behave in certain ways.
Characteristics of charismatic leaders:
Have a vision.
Are able to articulate the vision.
Are willing to take risks to achieve the vision.
Are sensitive to the environment and follower needs.
Exhibit behaviors that are out of the ordinary.

Views of Leadership
Visionary Leadership
A leader who creates and articulates a

realistic, credible, and attractive vision of the future that improves upon the present situation.
Visionary leaders have the ability to:
Explain the vision to others.
Express the vision not just verbally but through behavior.
Extend or apply the vision to different leadership contexts.

Views of Leadership
Team Leadership Characteristics
Having patience to share information
Being able

to trust others and to give up authority
Understanding when to intervene
Team Leader’s Job
Managing the team’s external boundary
Facilitating the team process
Coaching, facilitating, handling disciplinary problems, reviewing team and individual performance, training, and communication

16–6 Specific Team Leadership Roles

Issues in the 21st Century
Managing Power
Legitimate power
The power a leader

has as a result of his or her position.
Coercive power
The power a leader has to punish or control.
Reward power
The power to give positive benefits or rewards.

Expert power
The influence a leader can exert as a result of his or her expertise, skills, or knowledge.
Referent power
The power of a leader that arise because of a person’s desirable resources or admired personal traits.

Trust
Credibility (of a Leader)
The assessment of a leader’s honesty, competence,

and ability to inspire by his or her followers
Trust
Is the belief of followers and others in the integrity, character, and ability of a leader
Dimensions of trust: integrity, competence, consistency, loyalty, and openness
Is related to increases in job performance, organizational citizenship behaviors, job satisfaction, and organization commitment

16–7 Suggestions for Building Trust
Practice openness.
Be fair.
Speak your feelings.
Tell the

truth.
Show consistency.
Fulfill your promises.
Maintain confidences.
Demonstrate competence.

Employees
Empowerment
Involves increasing the decision-making discretion of workers such that teams

can make key operating decisions in develop budgets, scheduling workloads, controlling inventories, and solving quality problems
Why empower employees?
Quicker responses problems and faster decisions
Addresses the problem of increased spans of control in relieving managers to work on other problems

Leadership
Universal Elements of Effective Leadership
Vision
Foresight
Providing encouragement
Trustworthiness
Dynamism
Positiveness
Proactiveness

16–8 Selected Cross-Cultural Leadership Findings
Korean leaders are

expected to be paternalistic toward employees.
Arab leaders who show kindness or generosity without being asked to do so are seen by other Arabs as weak.
Japanese leaders are expected to be humble and speak frequently.
Scandinavian and Dutch leaders who single out individuals with public praise are likely to embarrass, not energize, those individuals.
Effective leaders in Malaysia are expected to show compassion while using more of an autocratic than a participative style.
Effective German leaders are characterized by high performance orientation, low compassion, low self-protection, low team orientation, high autonomy, and high participation.

Source: Based on J. C. Kennedy, “Leadership in Malaysia: Traditional Values, International Outlook,” Academy of Management Executive, August 2002, pp. 15–16; F.C. Brodbeck, M. Frese, and M. Javidan, “Leadership Made in Germany: Low on Compassion, High on Performance,” Academy of Management Executive, February 2002, pp. 16–29; M. F. Peterson and J. G. Hunt, “International Perspectives on International Leadership,” Leadership Quarterly, Fall 1997, pp. 203–31; R. J. House and R. N. Aditya, “The Social Scientific Study of Leadership: Quo Vadis?” Journal of Management, vol. 23, no. 3, (1997), p. 463; and R. J. House, “Leadership in the Twenty-First Century,” in A. Howard (ed.), The Changing Nature of Work (San Francisco: Jossey-Bass, 1995), p. 442.

Differences and Leadership
Research Findings
Males and females use different styles:
Women tend

to adopt a more democratic or participative style unless in a male-dominated job.
Women tend to use transformational leadership.
Men tend to use transactional leadership.

16–9 Where Female Managers Do Better: A

Scorecard

Source: R. Sharpe, “As Leaders, Women Rule,” BusinessWeek, November 20. 2000, p. 75.

Training
More likely to be successful with individuals who are high

self-monitors than with low self-monitors.
Individuals with higher levels of motivation to lead are more receptive to leadership development opportunities
Can teach:
Implementation skills
Trust-building
Mentoring
Situational analysis

for Leadership
Follower characteristics
Experience, training, professional orientation, or the need for

independence
Job characteristics
Routine, unambiguous, and satisfying jobs
Organization characteristics
Explicit formalized goals, rigid rules and procedures, or cohesive work groups

to Know
leader
leadership
behavioral theories
autocratic style
democratic style
laissez-faire style
initiating structure
consideration
high-high leader
managerial grid
Fiedler contingency

model

least-preferred co-worker (LPC) questionnaire
leader-member relations
task structure
position power
situational leadership theory (SLT)
readiness
leader participation model
path-goal theory
transactional leaders

to Know (cont’d)
transformational leaders
charismatic leader
visionary leadership
legitimate power
coercive power
reward power
expert power
referent

power
credibility
trust
empowerment

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