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Student’s C ustomer E xperience
Содержание
- 1. Student’s C ustomer E xperience
- 2. Respondents20-25 ageFemaleStudents
- 3. The results of our customers insight
- 4. Questions1. Which are the differentiating points during your shopping? Why/how do you choose your shop?QualityPriceLocationRange
- 5. Questions2. How often do you go shopping?3-4 times per weekEvery day (1)
- 6. Questions3. How do you choose a specific
- 7. Questions4. Why would you buy on an
- 8. Questions5. Do you plan what you are going to buy?Shopping listShopping habit
- 9. Questions6. How do you usually pay?CashCash + Card
- 10. Questions7. Which transport facilities are essential for
- 11. Questions8. What type of package do you usually use?Plastic
- 12. Customer touchpoints
- 13. Customer Corridor and Customer Touchpoints
- 14. Value creators
- 15. Touchpoint channels
- 16. The customer journey mapFor students
- 17. Transport
- 18. Слайд 18
- 19. Going back
- 20. QUESTIONS?
- 21. Скачать презентанцию
Respondents20-25 ageFemaleStudents
Слайды и текст этой презентации
Слайд 1Student’s Customer Experience
A traditional grocery store
Bikeeva Y. Salikovskaya V. Cyriaque
Millot Karl-Rafael Kubisch Goncharova E.
Слайд 4Questions
1. Which are the differentiating points during your shopping? Why/how
do you choose your shop?
Quality
Price
Location
Range
Слайд 6Questions
3. How do you choose a specific product?
Price
Density of customers
in the shop
Clarity of the price display, product close to
price tag
Слайд 7Questions
4. Why would you buy on an impulse? If yes,
then why do you choose this product?
Sales
Design of the product,
the store´s brand influencesSmell
Слайд 10Questions
7. Which transport facilities are essential for you?
Access to store
with public transport/car
Access to parking with the shopping car
