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The 10 Golden Rules of Customer Service

Customers are the bread and butter of every company. Customer service must be a top priority.

Слайды и текст этой презентации

Слайд 1The 10 Golden Rules of Customer Service

The 10 Golden Rules of Customer Service

Слайд 2Customers are the bread and butter of every company. Customer

service must be a top priority.

Customers are the bread and butter of every company. Customer service must be a top priority.

Слайд 3Keys to Excellent Customer Service

Keys to Excellent Customer Service

Слайд 4Be a great listener

Be a great listener

Слайд 5The customer is always right

The customer is always right

Слайд 6Customers are very sensitive and know whether or not you

really care about them

Customers are very sensitive and know whether or not you really care about them

Слайд 7Anticipate Needs
Customers don’t buy products or services.
They buy good feelings

and solutions to problems
Most customer needs are emotional rather than

logical
Anticipate NeedsCustomers don’t buy products or services.They buy good feelings and solutions to problemsMost customer needs are

Слайд 8Get regular feedback
Encourage and welcome suggestions about how your company

could improve.
Make sure your website has an easy-to-get-to contact page


Get regular feedbackEncourage and welcome suggestions about how your company could improve.Make sure your website has an

Слайд 9Help customers understand your systems

Help customers understand your systems

Слайд 11Know how to apologize. When something goes wrong, apologize

Know how to apologize. When something goes wrong, apologize

Слайд 12Appreciate the power of “Yes”
Always look for ways to help

your customers.
When they have a request tell them that

you can do it.
You should not deny customers
Appreciate the power of “Yes”Always look for ways to help your customers. When they have a request

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