Презентация Making complaints & requesting actions

complain = to make a complaint = to state the

problem

to request action = to ask an action

but

I`m afraid

you return me …
I take …

to complain but
I`m afraid
This
is
unacceptable
wrong
ridiculous
Be polite!
(Could, Would, Can)

you give

me …
you return me …
I take …

is missing.
The lens is scratched.
The lid is cracked.

There's a chip in it.
There's a hole in the sleeve.
The earphones are damaged.

coffee mug

teapot

high-heeled shoes

dress

Shoulder bag

MP3 player

cardigan

digital camcorder

to the shop
• get it repaired
• get a

refund (take money back)
• get a replacement
(exchange it for another one)

this … . It`s/ The … .
• Could

I exchange it/them, please?

• Could you give me a replacement, please?

• There's something wrong with this.

Can I have my money back, please?

• I bought this/these ... and ...

This
is
unacceptable
wrong
ridiculous

Could you give me a refund, please?

Be polite!
Excuse me
I`m sorry but
I hate to complain but
I`m afraid

Be polite!
could, would, can

grocery store,   1 2 3 4. Grandma's going to the grocery

store,   1 2 3 4.
Who's going?                                    Grandma's going. Who's going?                                    Grandma's going.
Where's she going? To the grocery store.  1 2 3 4.
When's she going?                   At a quarter after  four.  1 2 3 4. 
What's she going to buy at the grocery store.  1 2 3 4.
What's she going to buy at the grocery store.  1 2 3 4.
A loaf of bread, a bottle of milk,
a big bag of cookies and a little can of peas. 
A loaf of bread, a bottle of milk,
a big bag of cookies and a little can of peas. 
 
Grandma's going to the grocery store,   1 2 3 4. Grandma's going to the grocery store,   1 2 3 4.

We`ll give you a refund immediately.
Certainly. One moment, please.

Could I see your receipt, please?
Of course. Have you got the receipt?

• I have a problem with this … .

It`s/ The … .

• There's something wrong with this ...

• I bought this/these ... and ...

This
is
unacceptable
wrong
ridiculous

• Could I exchange it/them, please?

• Could you give me a replacement, please?

• Is it possible to get a refund?/ l'd like to have my money back, please.

you give me a refund, a replacement,
an apology and etc., please

could, would, can

I`m very sorry about that.

I`m really sorry.

No problem. We`ll give you a refund immediately.

Certainly. One moment, please.

Could I see your receipt, please?

Of course. Have you got the receipt?