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Co-creation in Social Media KLM Royal Dutch Airlines

PlanAirlines & Co – creationA few facts about co-creationSome interesting examplesCreative task & discussionCase solving example

Слайды и текст этой презентации

Слайд 1Co-creation in Social Media KLM Royal Dutch Airlines

22 March 2013

Co-creation in Social Media KLM Royal Dutch Airlines22 March 2013

Слайд 2Plan
Airlines & Co – creation
A few facts about co-creation
Some interesting

examples
Creative task & discussion
Case solving example


PlanAirlines & Co – creationA few facts about co-creationSome interesting examplesCreative task & discussionCase solving example

Слайд 3Airlines & Co-creation
Not only products but also services can be

a platform for co-creation
Social Media is a convenient place for

co-creation:
Transparency
Viral reach
Sharing nature
Habitual place for customers

Airlines & Co-creationNot only products but also services can be a platform for co-creationSocial Media is a

Слайд 4A few facts about co-creation
Co-creation is not only about the

product/service you are selling
Co-creation is not necessarily a big project
Co-creation

can be made out of nothing
Co-creation can be a continuous process made on a daily basis


A few facts about co-creationCo-creation is not only about the product/service you are sellingCo-creation is not necessarily

Слайд 5Classical example
When kids would run KLM…
Share your ideas to

give children a fantastic flight
experience here: http://klmf.ly/Xm9vpV
d
Bright ideas for

children!
Classical exampleWhen kids would run KLM… Share your ideas to give children a fantastic flight experience here:

Слайд 6Classical example

Classical example

Слайд 7Co-creation is not only about the product you are selling
Create

a map, with the best tips from your friends,
and

have it delivered for free! http://klmf.ly/TlBQ2A

KLM Must See Map

Co-creation is not only about the product you are sellingCreate a map, with the best tips from

Слайд 8Co-creation is not only about the product you are selling
How

do you look when dressed as a KLM flight attendant?
Stewardess

yourself!
Co-creation is not only about the product you are sellingHow do you look when dressed as a

Слайд 9Co-creation is not necessarily a big project
KLM crew suggested these

4 products for on board sales. But only one will

end up in our KLM store. YOU have the final say! Choose your favourite 1, 2, 3 or 4. !
Co-creation is not necessarily a big projectKLM crew suggested these 4 products for on board sales. But

Слайд 10Co-creation is not necessarily a big project
What sandwich package design

(1,2,3,4 or 5)
do you prefer? For a closer look

click here: http://klmf.ly/GCFgU3
Co-creation is not necessarily a big projectWhat sandwich package design (1,2,3,4 or 5) do you prefer?

Слайд 11Co-creation can be made out of nothing
Help us find a

name for our new tab! Since you have surprised us

several times with creative ideas through our social media channels, we decided to create a tab on this facebook page where you can think along with us about our products and services. We value your opinion! While the tab is still under construction we are looking for a name. We have come up with ‘lab tab’, ‘fan lab’… Can you think of a better one?’
Tomorrow we’ll launch a new item here on facebook: ‘Bright Ideas’, a place where you can help us to improve what we do. Thank you Denise, Dianna and Andy for coming up with this cool and sparkling name when we asked for input! You will receive a surprise KLM goody bag.

Co-creation can be made out of nothingHelp us find a name for our new tab! Since you

Слайд 12Co-creation can be made on a daily basis
Ideas for co-creation

are everywhere!
Real examples:
How to name a new aircraft? Piazza Navona

Roma
How to name a new e-service? TTT
Which menu should we serve on board? China

Co-creation can be made on a daily basisIdeas for co-creation are everywhere!Real examples:How to name a new

Слайд 13Creative task
Purpose:
To create something really special with the help

of your customers. Something that connects your brand attributes and

values and inspires customers to travel with you. Something that will make them feel fun.
Conditions & main features. This campaign should:
Be held mainly online and easily promoted via Facebook;
Create a buzz around it in both online and offline media even without your active participation;
Be targeted on all of your fans without age/gender specifications;
Contribute to positive brand image;
Show customers clear criteria how their input will be selected.
Rewards:
You cannot provide each participant with a valuable prize.
Task:
Propose a general concept;
Create an engaging post for Facebook to invite your fans to participate.



Creative taskPurpose: To create something really special with the help of your customers. Something that connects your

Слайд 14Tile & Inspire
Get your Delft blue portrait on a real

KLM plane! Let your inspirational message fly all over the

world!

http://youtu.be/aP_bN4xww9s

http://youtu.be/YR75c8mtGjk

Tile & InspireGet your Delft blue portrait on a real KLM plane! Let your inspirational message fly

Слайд 15Tile & Inspire

Tile & Inspire

Слайд 16Tile & Inspire

Tile & Inspire

Слайд 17Tile & Inspire
Results:
More than 1 300 000 video views in

Youtube, a lot of press releases and articles published
Attracted large

audience from all over the world
Very positive feedback

Keys to success:
Clear and transparent idea
Inspiring concept
Easy functional
Constant engaging
Personal approach


Tile & InspireResults:More than 1 300 000 video views in Youtube, a lot of press releases and

Слайд 18More co-creation examples from other airlines
http://simpliflying.com/2010/airlines-go-on-a-crowdsourcing-binge-co-creating-their-brands-with-travelers/

More co-creation examples from other airlineshttp://simpliflying.com/2010/airlines-go-on-a-crowdsourcing-binge-co-creating-their-brands-with-travelers/

Слайд 19Good luck! Enjoy co-creation!

Good luck! Enjoy co-creation!

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