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Communication in healthcare

The AimThe aim of the every healthcare professional is to provide care that is patient centered and shared in a partnership with the patient.The basis of such care is good communication

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Слайд 1Communication in healthcare

Communication in healthcare

Слайд 2The Aim
The aim of the every healthcare professional is to

provide care that is patient centered and shared in a

partnership with the patient.
The basis of such care is good communication between a patient and the professional.
Effective communication develops the trust and produces better outcomes.
The effective skills in healthcare communication are learnable.
The AimThe aim of the every healthcare professional is to provide care that is patient centered and

Слайд 3Patient centered communicaion
Such communication means discovering and connecting both the

biomedical facts in detail and the patient’s ideas and feelings.
It

is essential for diagnosis and appropriate management, the trust and the involvement of the patient.
The traditional approach “doctor knows best” without patient’s involvement is now outdated.
The change of approaches is to improve health outcome and it is spreading world wide.
Patient centered communicaionSuch communication means discovering and connecting both the biomedical facts in detail and the patient’s

Слайд 4Reasons
There are 2 main reasons for the change
Patients expect

information about their condition and treatment and want doctors to

take their opinions into account. They like to be involved.
Patients expect humanity and empathy from their doctors as well as competence.



Reasons There are 2 main reasons for the changePatients expect information about their condition and treatment and

Слайд 5Benefits

Improved health outcomes
Increased patient adherence to therapies
Reduces litigation
Improved time

management and costs
Patient safety

Benefits Improved health outcomesIncreased patient adherence to therapiesReduces litigationImproved time management and costsPatient safety

Слайд 6Failures
54% of complaints and 45% of concerns were not

elicited
50% of psychological problems not elicited
80% of breast cancer patients’

concerns remain undisclosed
In 50% of visits, patients and doctors disagree on the main problem
In 50% of cases, patient’s history was blocked by interruption within 24 seconds
Failures 54% of complaints and 45% of concerns were not elicited50% of psychological problems not elicited80% of

Слайд 7Improvements after the course
Pain control
Headache relief
Blood pressure control
Diabetic control
Asthma control
Emotional

health
Symptom resolution
Function improvement

Improvements after the coursePain controlHeadache reliefBlood pressure controlDiabetic controlAsthma controlEmotional healthSymptom resolutionFunction improvement

Слайд 8Barriers and difficulties

Barriers and difficulties

Слайд 9Shared factors
Different first language
Lack of privacy
Lack of time
Different cultural backgrounds

Shared factorsDifferent first languageLack of privacyLack of timeDifferent cultural backgrounds

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