Booking a room at the Hotel

breakfast/lunch or breakfast/dinner)
FB (full board – breakfast+lunch+dinner)
Charge/rate
Price
Option
- Check
Available
Purpose

I help (assist) you?
I would like to …..
Could I have

your name, passport, address, phone number, e-mail address, please

special requests?
In this period I could offer you …

Could you tell the arrival and departure date?
How many people will be?
On whose name shall I book a room?
What is the purpose of your trip?

you prefer?
I could offer you different options…
The charge/rate is …

per night
How many nights?
Just a moment, I will ….
Thank you for waiting …
Would you like to continue booking?
Will you guarantee the booking?
OK, …. You have booked …room for … nights, … package, is that right?

seeing you at our hotel. Have a nice day. Good-bye.

Anna speaking, how may I help you?
Good morning, I would

like to book a room.
Could I have your name, please?
Olga.
Nice to hear you, Olga.
Could you tell the arrival and departure date?
February 10 till February 12.
How many people will be?
One person.
What is the purpose of your trip?
Business trip.
Do you have any special requests?
No.

you for waiting, Olga. In this period I could offer

you different category rooms from business to standard.
The first option is business category room. A specious room in elegant style with king-size bed, the room size is 27 sq.m., the rate is 4700 r. per night. The second option is junior suite room. The room size is 22 sq.m., the rate is 4000 r. per night. The last option is superior room. The room size is 13 sq.m., the rate is 3500 r. per night. What would you prefer?
The first option.
OK, Olga. I could offer you different types of package:
Breakfast, the price is 500 r. per person.
Half Board (breakfast/lunch or breakfast/dinner), the price is 1250 r. per person.
Full Board (breakfast/lunch/dinner) the price is 1900 r. per person.

is 9400r., the price for package is 2500r. The total

sum is 11900 r.
Thank you for the information.
Would you like to continue booking Olga?
Yes, sure.
Could I have your phone number and e-mail address?
Yes, sure. My phone number is …., my e-mail address is ...
Thank you Olga, we will send booking confirmation on your e-mail address soon.
Thank you.
OK, you have booked business category room for one person for two nights (10-12 February), half board package, is that right?
Yes, that’s right

the check in time is 12 p.m.
Your booking

will be canceled after 6 p.m. on the date of arrival.
- You may cancel the booking one night before arrival.
- Is there anything else I can do for you?
- No, thank you for the information.
- Thank you for calling, Olga. We look forward to seeing you at our hotel. Have a nice day. Good-bye.
- Good-bye.

help you?
Hello, I would like to check in, please
Do you

have a reservation?
Yes, sure.
Could I have your name, please?
Ann.
Nice to meet you, Ann
Could I have your passport, please?
Here you are.
Just a moment, Ann, I will check the booking.
Yes, you have booked a single room for one person for two nights, is that right?
Yes, that’s right
Would you mind if I take a copy of your passport, please?
Yes.

here?
Yes, sure.
Here is your passport, Ann
Thank you
Let me inform you

breakfast is served from 6 am till 10 am in our restaurant on the first floor. You may taste dishes of Russian and European Cuisine there. We could offer you different facilities: a wakeup call, a museum, a library. Wi-Fi is free in all public areas and in the rooms. For extra pay you may visit our restaurant, fitness center, laundry, wine shop “Abrau Durso”. Will you guarantee your extras?
No, thank you
Here is you key and guest card, Ann. Your room is located on the fifths floor. If you have questions, call us we work 24 hours a day.
Thank you for the information
Will I call a bellboy to help you with your luggage?

do for you?
No, thank you
I hope, you will enjoy your

stay! Have a nice day. Good-bye.
Good-bye.