COMMUNICATION AND DECISION MAKING Chapter 8

receive information to and from each other

Decision making -

a process of selecting a particular course of action from among the options available

Problem solving - the activity of generating a solution to a recognized problem

carefully:

Limitation

Procedure

Teamwork

Automation

Separation

Jargon

Personal expression
Methods of communication:
Written
Oral
Non-verbal
Electronic

8.8a

8.8b

Bounded rationality model

heuristics, biases and errors:
availability heuristic
representativeness heuristic
prospect theory
endowment effect
anchoring and adjustment

effects
illusion of control
hindsight bias
implicit favourite bias
nonrational escalation of commitment

& Mann, 1977) suggests a decision making approach involving:
Identifying

decision objectives and the requirements that make the decision successful
Developing as complete a set of well-defined options
Searching out extensive information regarding the relative merit of different options
Engaging in critical and reflective assessment of the options
Reconsidering and re-examining all the pros and cons of the alternatives
Assessing and if possible improving the costs, benefits, and risks associated with the preferred choice.
Developing implementation plans, monitoring of progress and appropriate action of risk factors interfere with decision implementation

Reflexivity
Production paradox
Brainstorming
Nominal Group Technique
Delphi Technique
Stepladder technique

Decision Making Model (science of muddling through)

Garbage Can Model