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The 10 Golden Rules of Customer Service
Содержание
- 1. The 10 Golden Rules of Customer Service
- 2. customers are the bread and butter of every company. Customer service must be a top priority.
- 3. Keys to Excellent Customer Service
- 4. be a great listener
- 5. the customer is always right
- 6. customers are very sensitive and know whether or not you really care about them
- 7. Anticipate NeedsCUSTOMERS DON’T BUY PRODUCTS OR SERVICESTHEY
- 8. Get regular feedbackencourage and welcome suggestions about
- 9. Help customers understand your systems
- 10. Слайд 10
- 11. Know how to apologize. When something goes wrong, apologize
- 12. Appreciate the power of “Yes”ALWAYS LOOK FOR
- 13. CUSTOMER SERVICE IS A HIGHLY IMPORTANT PART OF EVERY BUSINESSBE AWAREMAKE IT YOUR PRIORITY
- 14. Скачать презентанцию
customers are the bread and butter of every company. Customer service must be a top priority.
Слайды и текст этой презентации
Слайд 2customers are the bread and butter of every company. Customer
service must be a top priority.
Слайд 7Anticipate Needs
CUSTOMERS DON’T BUY PRODUCTS OR SERVICES
THEY BUY GOOD FEELINGS
AND SOLUTIONS TO PROBLEMS
MOST CUSTOMER NEEDS ARE EMOTIONAL RATHER THAN
LOGICAL
Слайд 8Get regular feedback
encourage and welcome suggestions about how your company
could improve.
make sure your website has an easy-to-get-to contact page
Слайд 12Appreciate the power of “Yes”
ALWAYS LOOK FOR WAYS TO HELP
YOUR CUSTOMERS.
WHEN THEY HAVE A REQUEST TELL THEM THAT
YOU CAN DO IT.YOU SHOULD NOT DENY CUSTOMERS
