anything before asking ‘Why?’
Try to understand route cause of client’s
or team member’s demand
Don’t hesitate to ask ‘Why should we do this?’
Don’t try to imagine route cause by yourself – this may lead to unnecessary/wrong actions from you
Don’t run away from problems
Problem won’t be solved by magic
Small problem without solution will lead to a bigger one
Earlier you start working on problem, less efforts you need to solve it
Plan and prioritize your tasks
Don’t try to remember everything – just schedule a task in your calendar
Prioritization will save you a lot of time
Learn how to work with your e-mail effectively
Don’t write – have a call
Save your time
Voice communication is much more effective than e-mail
Write after the call (meeting minutes, action items list etc.)
Raise ‘red flag’ as soon as possible
Identify severity and priority of the problem
Try to solve problem by yourself
If you understand that you can’t solve problem by yourself or you need a lot of time to do this, immediately inform your ED/SPM
Inform client about problem as soon as possible
Don’t hesitate to ask for assistance from anyone who can help you
Provide regular updates to all participants of problem
Motivate your team to do the same in similar situations